2360 W. Joppa Rd. Suite 322
Lutherville, Maryland 21093
Phone: 866.655.1490 x123 / 866.655.1491
Jeff Proebstle (x123)
SatisFacts (www.satisfacts.net) is the multifamily industry’s resident satisfaction research authority. We take great pride in our client list, which includes many NMHC Top 50 firms including Colonial, Bozzuto, Gables, JPI, Forest City, Lane, BRE. Given that 60% of turnover is controllable, the correlation between service > satisfaction > renewals and that move-outs cost $3,000, our Resident Relationship Management Services™ help clients grow NOI by identifying the issues impacting turnover. Our suite of services delivers critical feedback throughout the resident life-cycle: Annual phone, web and written surveys are effective management planning tools (from $2.95/unit/yr); Insite™ Move-In, Work Order Follow-up and Pre-Renewal programs provide on-going resident feedback (from $299/property/yr); Two Week Turnaround Takeover Studies reveal what pro-formas and market surveys miss, and helps set priorities; Custom Research such as Work-Time Analyses that help answer if major investments in new technologies and systems are having the anticipated impact.
|
